Getting Started with the VTM Vending Web Portal

Access the VTM Vending web portal from any browser by visiting vapetm.vapevendingsoftware.com

Enter your registered email address and account password, then click Log In
↳ Use the Remember Me checkbox to stay signed in on your device
↳ If you've forgotten your password, click Forgot Your Password? to reset it via email

You can also download the mobile app directly from the login page:

iOS App — available on the App Store

Android App — available on Google Play

On your first login, you may be prompted to add a payment method and subscribe. This is required to keep your machines active after the free trial period ends

Review the list of devices shown under Number of Devices

Machines currently on a free trial are marked On Trial — you will not be charged until the trial ends

Click Subscribe to add your payment method through Stripe and activate your subscription

After subscribing, you'll see a welcome message introducing the new Beta portal interface. The new UI includes:

Consolidated navigation — Machines, Products, Advertising, and Sales Analysis are one-click hubs

Machine flyout — settings, payments, and remote controls (unlock, restart, remote login) all in one panel

Live notifications — faults and low stock surface in the notification bell with deep links

Help & Support — hours, live chat, and guides accessible from the sidebar or the floating button

Click Take a look around to explore the new interface
↳ You can switch back to the Classic UI at any time — see Step 8

The default view uses a dark theme

The notification bell (top right) shows live alerts for low stock, faults, and machine events — a number badge on the bell indicates unread notifications

⚪ White arrow — points to the Full Screen toggle in the top-right corner

You can switch between dark and light themes using the moon/sun toggle icon in the top navigation bar
↳ The light theme provides a clean white interface that may be preferred in bright environments

🟢 Green arrow — points to the theme toggle icon in the top right

Click the hamburger menu icon (☰) at the top left of the page to collapse the left navigation pane, giving you more screen space for your dashboard and machine views
↳ Click it again to expand the pane

🔴 Red arrow — points to the hamburger menu icon used to collapse/expand the left navigation pane

Access Help & Support by clicking the Help & Support button in the bottom-left corner of the portal, or through the floating support button on any page

🔴 Red box — outlines the Help Center & Guides link

🟢 Green box — outlines the Search Help Articles bar

The Help & Support panel includes:

Support hours — Live support Mon–Sat 10am–10pm ET & Sun 12 noon to 10pm ET | AI chat available 24/7

Phone — 1-888-537-8273 (dial ext. 2 for Tech Support)

Email — [email protected]

Help center & guides — links to visual step-by-step guides and YouTube videos for machine setup and troubleshooting

Search help articles — a search bar to find guides instantly

Popular guides available directly from this panel

To manage your subscription and billing details, click your account avatar (top right) and select Manage Subscriptions from the dropdown menu

⚫ Black arrow — points to + Add payment method

🔵 Blue arrow — points to Update information

🟠 Orange box — outlines the Invoice History section

This opens the VTM Vending Stripe billing portal, where you can:

Add or update your payment method

Update your billing information (name, email, address, phone)

View your invoice history

To update your billing details, fill in your Name, Email, Address, and Phone number, then click Save
↳ Click Cancel to discard changes
↳ Use the ← Return to VTM Vending Software link to go back to the portal without making changes

Access Account Settings by clicking your account avatar (top right) and selecting Account settings from the dropdown menu

From the Account Settings panel, you can manage:

Login email — the email you sign in with; this is read-only, so contact an admin if it needs to change

Phone number — add or update your contact number for your account profile

Time zone — sets the times shown on your transactions and reports; default is Eastern Daylight/Atlantic (GMT-4) — update this to match your local time zone for accurate reporting

Country — select your country for your account profile

Click Save changes to apply your updates, or Cancel to discard

Access Notification Settings by clicking your account avatar (top right) and selecting Notification settings. This is where you control how and when you receive alerts about your machines and account activity

🔵 Blue box — outlines the Email delivery channel toggle

🔴 Red box — outlines the SMS delivery channel toggle

⚫ Black box — outlines the Successful Order alert rule

Toggle on or off how you receive notifications:

Email — sent to your registered account email; toggle ON to receive email alerts

SMS — sent to your phone number via text message; carrier rates may apply

In-app notifications — always on, shown in the notification bell in the portal header

Click Save channels after making your selection

Each alert type can be individually toggled on or off, and you can choose which delivery method and user type receives each

Available notification rules include:

Successful Order — notifies on every completed sale; click Edit templates to customize the content

Equipment Offline Half Hour Notification — alert when a machine is offline for 30+ minutes

Equipment Offline One Day Notification — alert when a machine is offline for 24+ hours

Inventory Shortage — alert when stock hits your set threshold

Slot Failure, the Slot Has Been Automatically Closed — alert when an aisle is auto-disabled after a jam

No Product Detected by Sensors — alert when a product is not detected after a vend attempt

Network Anomaly — alert when the machine experiences a connectivity disruption

Other Faults — general fault alerts

No Response from Serial Port — alert when serial port communication fails

Critical Machine Malfunction — alert for serious hardware or software failures

Low Wallet Balance < $50 — alert when your wallet balance drops below $50

Abnormal Currency Return — alert on unexpected currency/payment returns

Insufficient Balance to Process Age Verification — alert when wallet balance is too low for ID verification

Amount Arrival Information — notification when funds arrive (off by default)

Click Save rules at the bottom right to apply your notification preferences
↳ Click Reset to restore defaults

Each notification rule has an Edit templates link. Click it to customize the email and SMS content for that specific alert

In the template editor, you can customize the title and body of each notification
↳ Click on any variable name in the panel (e.g., 【Device Name】, 【Order Amount】, 【Username】) to insert it at the cursor position — these auto-fill with real data when the alert fires

The portal is currently in Beta (new UI). You can switch back to the Classic UI at any time without losing any data or settings

Click your account avatar or the ☰ menu icon at the top right of the portal

Select ← Classic UI from the dropdown menu

A confirmation dialog will appear asking what made you switch back (optional feedback)

Click Switch to classic to confirm

To change your VTM Vending account login password, click your account avatar (top right) and select Change Password from the dropdown menu

Enter your current (Old) Password

Enter your New Password

Re-enter your new password in the Confirm Password field

Click Confirm to save, or Cancel to close without changes